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Frequently Asked Questions
About
- How does peer-to-peer video conferencing work?
- What is end-to-end encryption?
- How does it compare to FaceTime?
- How does it compare to Skype?
- How does it compare to Skype for Business?
- How does it compare to Microsoft Teams?
- How does it compare to WebEx?
- How does it compare to Zoom?
- How does it compare to GoToMeeting?
- How does it compare to Google Meet?
- How does it compare to BlueJeans?
- How does it compare to Doxy.me?
- How does it compare to VSee?
- How does it compare to Coviu?
Compliance
- Does it comply with Australian Privacy Regulations?
- Does it comply with Canadian Privacy Regulations?
- Does it comply with European Privacy Regulations?
- Does it comply with New Zealand Privacy Regulations?
- Does it comply with United Kingdom Privacy Regulations?
- Does it comply with HIPAA?
- Does HiDoq provide a Business Associates Agreement?
Set Up
- What type of internet connection do I need?
- What is the best webcam to use?
- What is the best microphone to use?
- What is the best headset to use?
- Can it be integrated into my Patient Management System (PMS) software?
Using
- Why can't I connect?
- Why can't I hear sound/audio?
- Why can't I see the video?
- Why can't people hear me through my microphone?
- What do I do if my microphone is not working?
- Why can't people see me through my camera?
- What do I do if my camera is not working?
- What browsers and operating systems are supported?
- What can I do if I'm behind a firewall?
- When am I billed?
- How can I get patients to complete and sign a form?
- How do I change the camera or micrphone I use during a consultation?
- How does the audio/video quality compare to Zoom, Skype or Teams?
- What can I do to improve the quality of the video and audio?
- What happens if my patient is in another time zone?
- How does daylight savings time affect scheduling of consultations?
- What happens if I'm in another time zone when scheduling a consultation?
2-minute setup
Try It Out
Free Trial.
No credit card required.