FAQ - Using

What happens if I'm in another time zone when scheduling a consultation?

In short, you should schedule consultations using your time zone specified in your settings.

We determine your time zone when you first create an account. You can change it in your account settings. You will see a warning when accessing the dashboard, and when scheduling a consultation if we detect that your time zone is different from that which you have specified in your account.


  • HiDoq relies on the time zone being correctly set on your computer/phone and that of your patients. This is usually automatically set by the operating system.
  • We also make the necessary adjustments for daylight savings time.
  • Patients will see the time of the consultation in their time zone when viewing the consultation details page. In text-message and email confirmations they will see the time in the time zone of in your settings (with the time zone clearly stated).

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